Healthcare

A Patient Experience Tool: Explore a Digital Platform that Collects Data for Planning Quality Improvement

Sponsored by: Douglas College

The General Practice Services Committee (GPSC) Patient Experience tool was designed to use the patient voice to enable targeted, clinical, and practice management improvement. The tool has the capacity to measure the progress and patient-centredness of the various strategic initiatives of the GPSC. This innovative tool enables the collection of patient experience data to inform practice-level improvement activities, something that has not been done at a large scale within primary care in British Columbia. The development phase for the tool is complete and activities related to operations and scaling of the project are underway.

Sarah Farina, MA, MCIP, RPP, CEPrincipal, Broadleaf Consulting
Sarah Farina, MA, MCIP, RPP, CE, Principal Consultant at Broadleaf Consulting, is a planning, evaluation & governance specialist helping clients to create healthy, vibrant, prosperous communities. She is Past President of the Canadian Evaluation Society of BC and Yukon, past Director with the Board of Urban Diggers and the Association of Neighbourhood Houses of BC and Mount Pleasant Neighbourhood House, co-founder and member of the Brewery Creek Community Garden.
James Voth is the Founder and Director of Intogrey Research and Development Inc., an agile research and development company with a focus on developing innovative software, systems, and technologies to meet the needs of healthcare and academic research contexts. James’ passion is for collaboration on interdisciplinary teams and for the recognition of sincere end-user engagement and partnership as foundational components of successful technology and process development.
Christina Thomas, BA, CHRP, is a Program Coordinator at Doctors of BC Community Practice Quality and Integration.
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